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DELIVERY, CLAIMS, WARRANTY & SUPPORT
Effective Date: 16.03.2026
Version: v1.0
This page applies only where it is expressly listed in Appendix A to a signed Made-to-Order Modular Sofa Purchase Agreement with MARYEEFI DESIGN LIMITED. The version effective on the date of the signed Agreement applies to the order. In the event of any conflict between this page and the signed Agreement or Appendix A, the signed Agreement and Appendix A prevail.
Effective Date: 16.03.2026
Version: v1.0
This page applies only where it is expressly listed in Appendix A to a signed Made-to-Order Modular Sofa Purchase Agreement with MARYEEFI DESIGN LIMITED. The version effective on the date of the signed Agreement applies to the order. In the event of any conflict between this page and the signed Agreement or Appendix A, the signed Agreement and Appendix A prevail.
1. DELIVERY OPTIONS
The Seller does not use a one-size-fits-all delivery model. For each order, we determine the most appropriate delivery solution based on your location, logistics preferences, destination requirements, and overall project needs.
Depending on the order, delivery may be arranged as:
The delivery format for your order is confirmed in Appendix A or in writing between the parties. Any stated production, dispatch, shipping, or delivery date is an estimate only unless expressly stated otherwise in writing.
The sofa will not be shipped, released, or handed over until the remaining balance of the purchase price and the agreed delivery cost have both been paid in full.
Unless expressly agreed otherwise in writing, all import duties, customs charges, local taxes, port fees, terminal fees, storage fees, and other destination-related charges are borne by the Buyer.
2. DELIVERY ADDRESS AND ACCESS
The Buyer is responsible for ensuring that the delivery address stated in Appendix A is accurate, complete, and accessible for a large furniture delivery. Please ensure suitable access is available, including where relevant: entrances and gates, lifts and staircases, hallways and internal passageways, building access arrangements, and a local contact available on the day of delivery.
If delivery cannot be completed due to the Buyer's act, omission, absence, inaccurate address details, access restrictions, or failure to accept delivery, any additional costs reasonably incurred - including storage, re-delivery, handling, or local service charges - will be borne by the Buyer.
3. DELIVERY TIMING AND COORDINATION
The Seller will use reasonable efforts to coordinate delivery through its logistics partner. The Buyer may receive updates, scheduling messages, and practical delivery coordination by email, WhatsApp, or Telegram where those contact details have been provided.
For formal claims, please use the email address stated in Section 6 or Section 13, as applicable.
The Seller shall not be liable for delay to the extent caused by third-party logistics providers, customs processes, local transport disruption, weather events, government restrictions, force majeure events, or other circumstances outside the Seller’s reasonable control.
4. TITLE AND RISK
Title to the sofa remains with the Seller until full payment of the purchase price and all applicable delivery charges.
Risk of loss or damage to the sofa passes to the Buyer at the point of handover, which depending on the delivery arrangement confirmed in Appendix A means:
If there is any inconsistency between this summary and your signed Agreement or Appendix A, the signed Agreement and Appendix A prevail.
5. INSPECTION UPON DELIVERY
Please inspect your sofa promptly upon delivery. Check the outer packaging before signing any delivery documents - if packaging is visibly damaged, note this on the delivery receipt before the courier leaves.
Upon unpacking, check for:
We recommend taking photographs and short videos immediately upon unpacking, particularly where there is visible damage or concern. Where reasonably possible, retain the packaging until any claim has been reviewed.
6. VISIBLE DAMAGE AND INITIAL CLAIMS
Any visible transport damage, external packaging damage, visible manufacturing defect, or apparent non-conformity must be reported to the Seller in writing within 14 calendar days of delivery.
To submit a claim, email studio@maryeefi.com with:
The Seller may request additional evidence or clarification to assess the claim. Failure to report visible issues within 14 days may affect our ability to assess and process the claim, although this does not affect any rights that cannot be lawfully excluded.
7. WHAT COUNTS AS AN INITIAL DELIVERY CLAIM
An initial delivery claim includes:
An initial delivery claim does not include:
8. LATENT DEFECTS
Any manufacturing defect that could not reasonably have been identified upon delivery inspection must be reported in writing as soon as reasonably practicable after discovery, and in any event within the applicable warranty period stated in your Appendix A.
9. WARRANTY COVERAGE
Warranty periods run from the date the sofa is received by the Buyer. The warranty period applicable to your order is confirmed in Appendix A. The Seller provides a structural warranty covering structural and construction-related defects arising under normal domestic use. This warranty covers genuine structural or construction-related issues and is not intended to cover cosmetic preference changes or normal aging of materials. Where a valid warranty issue is confirmed, the Seller may, at its discretion and to the extent reasonable: repair the relevant defect, replace the relevant component, or provide an appropriate alternative remedy. Replacement of discontinued materials or fabrics cannot be guaranteed.
10. WARRANTY EXCLUSIONS
The warranty does not apply to:
Nothing on this page excludes any right or remedy that cannot be lawfully excluded or limited under applicable law.
11. COLOUR, TEXTURE, SHADE, AND PRINT VARIATION
Because each sofa is made to order, reasonable commercial variations may occur between digital references and the finished product. Actual colour, shade, texture, print perception, and visual appearance may vary from digital images, mock-ups, sample photos, or screen-based references due to: lighting conditions, screen calibration, photography processing, fabric direction, fabric pile or nap, print placement tolerances, and normal manufacturing tolerances.
Such reasonable commercial variations do not constitute a defect or non-conformity where the sofa substantially conforms to the approved design direction, approved materials, and approved specifications stated in Appendix A.
12. CANCELLATION
Before production commences: if you wish to cancel your order, please contact us immediately at studio@maryeefi.com. We will confirm in writing whether production has started. If production has not yet commenced, cancellation may be possible subject to our written confirmation.
After production commences: all amounts already paid are non-refundable. You will also be responsible for any work completed, materials purchased, and costs reasonably committed by the Seller up to the cancellation date, to the extent not already covered by amounts paid.
Changes after production commences: if you request changes to confirmed specifications after production has started, the Seller may at its discretion decline the changes or accept them subject to revised pricing, revised production timing, and written confirmation by both parties.
Nothing in these terms excludes or limits any mandatory consumer right or remedy that cannot lawfully be excluded or limited under applicable law.
13. AFTER-SALES SUPPORT
The Seller provides a 14-day post-delivery support period starting from the date of delivery. During this period we are available for: reasonable consultations on care and use, clarification on delivery-related questions, guidance on minor settling or unpacking questions, and where applicable, the possibility of ordering replaceable parts or components.
After-sales support is not a warranty extension and does not create rights beyond those stated in the signed Agreement and applicable law.
Support requests: studio@maryeefi.com or WhatsApp / Telegram where contact details have been provided. For formal claims, please always use email.
14. REPLACEABLE PARTS AND MODULES
Where technically feasible and commercially available, the Seller may offer replacement elements or additional components. Availability depends on the model, approved configuration, material and cover selection, and production availability at the time of request. Replaceable part requests outside warranty coverage will be quoted separately.
15. CARE AND USE
Follow the care instructions provided with your sofa or published at maryeefi.com/care. Improper care, harsh cleaning products, unauthorised repair, poor storage conditions, or misuse may void warranty eligibility.
16. HOW WE REVIEW CLAIMS
After receiving a claim or warranty request, the Seller will: acknowledge receipt, request further evidence if needed, review the issue internally and where necessary with our production partner, and propose a reasonable remedy or next step. We aim to acknowledge all claims within 3 business days. Resolution timing may vary depending on the nature of the issue, logistics, and evidence provided.
MARYEEFI DESIGN LIMITED · Reg. No. 79875400 · Hong Kong SAR
The Seller does not use a one-size-fits-all delivery model. For each order, we determine the most appropriate delivery solution based on your location, logistics preferences, destination requirements, and overall project needs.
Depending on the order, delivery may be arranged as:
- door-to-door delivery to the Buyer's address;
- delivery to the destination customs point, port, or terminal for onward clearance or collection;
- collection by the Buyer or the Buyer's appointed logistics partner directly from the factory or dispatch point.
The delivery format for your order is confirmed in Appendix A or in writing between the parties. Any stated production, dispatch, shipping, or delivery date is an estimate only unless expressly stated otherwise in writing.
The sofa will not be shipped, released, or handed over until the remaining balance of the purchase price and the agreed delivery cost have both been paid in full.
Unless expressly agreed otherwise in writing, all import duties, customs charges, local taxes, port fees, terminal fees, storage fees, and other destination-related charges are borne by the Buyer.
2. DELIVERY ADDRESS AND ACCESS
The Buyer is responsible for ensuring that the delivery address stated in Appendix A is accurate, complete, and accessible for a large furniture delivery. Please ensure suitable access is available, including where relevant: entrances and gates, lifts and staircases, hallways and internal passageways, building access arrangements, and a local contact available on the day of delivery.
If delivery cannot be completed due to the Buyer's act, omission, absence, inaccurate address details, access restrictions, or failure to accept delivery, any additional costs reasonably incurred - including storage, re-delivery, handling, or local service charges - will be borne by the Buyer.
3. DELIVERY TIMING AND COORDINATION
The Seller will use reasonable efforts to coordinate delivery through its logistics partner. The Buyer may receive updates, scheduling messages, and practical delivery coordination by email, WhatsApp, or Telegram where those contact details have been provided.
For formal claims, please use the email address stated in Section 6 or Section 13, as applicable.
The Seller shall not be liable for delay to the extent caused by third-party logistics providers, customs processes, local transport disruption, weather events, government restrictions, force majeure events, or other circumstances outside the Seller’s reasonable control.
4. TITLE AND RISK
Title to the sofa remains with the Seller until full payment of the purchase price and all applicable delivery charges.
Risk of loss or damage to the sofa passes to the Buyer at the point of handover, which depending on the delivery arrangement confirmed in Appendix A means:
- Door-to-door delivery - risk passes upon delivery at the Buyer's confirmed delivery address, or upon the first failed delivery attempt where such failure is attributable to the Buyer;
- Delivery to port, terminal, or customs point - risk passes upon handover to the Buyer or the Buyer's appointed representative at the confirmed destination point;
- Collection from factory or dispatch point - risk passes upon collection by the Buyer or the Buyer's appointed logistics partner at the confirmed collection point.
If there is any inconsistency between this summary and your signed Agreement or Appendix A, the signed Agreement and Appendix A prevail.
5. INSPECTION UPON DELIVERY
Please inspect your sofa promptly upon delivery. Check the outer packaging before signing any delivery documents - if packaging is visibly damaged, note this on the delivery receipt before the courier leaves.
Upon unpacking, check for:
- visible transport damage to the sofa or its components;
- visible surface damage or manufacturing defects;
- apparent non-conformity with your approved order specifications;
- missing visible parts or obvious delivery issues.
We recommend taking photographs and short videos immediately upon unpacking, particularly where there is visible damage or concern. Where reasonably possible, retain the packaging until any claim has been reviewed.
6. VISIBLE DAMAGE AND INITIAL CLAIMS
Any visible transport damage, external packaging damage, visible manufacturing defect, or apparent non-conformity must be reported to the Seller in writing within 14 calendar days of delivery.
To submit a claim, email studio@maryeefi.com with:
- order number and Buyer name;
- date of delivery;
- clear description of the issue;
- photographs and, where relevant, video;
- photos of packaging damage where applicable.
The Seller may request additional evidence or clarification to assess the claim. Failure to report visible issues within 14 days may affect our ability to assess and process the claim, although this does not affect any rights that cannot be lawfully excluded.
7. WHAT COUNTS AS AN INITIAL DELIVERY CLAIM
An initial delivery claim includes:
- visible transport damage;
- torn, crushed, or visibly damaged outer packaging;
- visible structural or material issue apparent upon delivery;
- visible manufacturing defect apparent upon first inspection;
- obvious mismatch between the delivered item and the approved order specifications.
An initial delivery claim does not include:
- normal settling of soft furnishings after unpacking;
- minor visual differences caused by lighting, screen references, or photography;
- reasonable colour, texture, shade, or print variation — see Section 10;
- issues caused after delivery by improper handling, use, relocation, or cleaning.
8. LATENT DEFECTS
Any manufacturing defect that could not reasonably have been identified upon delivery inspection must be reported in writing as soon as reasonably practicable after discovery, and in any event within the applicable warranty period stated in your Appendix A.
9. WARRANTY COVERAGE
Warranty periods run from the date the sofa is received by the Buyer. The warranty period applicable to your order is confirmed in Appendix A. The Seller provides a structural warranty covering structural and construction-related defects arising under normal domestic use. This warranty covers genuine structural or construction-related issues and is not intended to cover cosmetic preference changes or normal aging of materials. Where a valid warranty issue is confirmed, the Seller may, at its discretion and to the extent reasonable: repair the relevant defect, replace the relevant component, or provide an appropriate alternative remedy. Replacement of discontinued materials or fabrics cannot be guaranteed.
10. WARRANTY EXCLUSIONS
The warranty does not apply to:
- normal wear and tear;
- improper use, improper care, misuse, or neglect;
- damage caused by pets, sharp objects, liquids, chemicals, direct sunlight, moisture, or unsuitable environmental conditions;
- handling, relocation, cleaning, repair, or modification by the Buyer or any third party not authorised by the Seller;
- issues arising from Buyer-approved specifications, Buyer-supplied references, or Buyer-requested design choices;
- reasonable colour, texture, shade, print, fabric direction, or surface variation - see Section 11;
- issues that were visible upon delivery but not reported within the 14-day inspection period.
Nothing on this page excludes any right or remedy that cannot be lawfully excluded or limited under applicable law.
11. COLOUR, TEXTURE, SHADE, AND PRINT VARIATION
Because each sofa is made to order, reasonable commercial variations may occur between digital references and the finished product. Actual colour, shade, texture, print perception, and visual appearance may vary from digital images, mock-ups, sample photos, or screen-based references due to: lighting conditions, screen calibration, photography processing, fabric direction, fabric pile or nap, print placement tolerances, and normal manufacturing tolerances.
Such reasonable commercial variations do not constitute a defect or non-conformity where the sofa substantially conforms to the approved design direction, approved materials, and approved specifications stated in Appendix A.
12. CANCELLATION
Before production commences: if you wish to cancel your order, please contact us immediately at studio@maryeefi.com. We will confirm in writing whether production has started. If production has not yet commenced, cancellation may be possible subject to our written confirmation.
After production commences: all amounts already paid are non-refundable. You will also be responsible for any work completed, materials purchased, and costs reasonably committed by the Seller up to the cancellation date, to the extent not already covered by amounts paid.
Changes after production commences: if you request changes to confirmed specifications after production has started, the Seller may at its discretion decline the changes or accept them subject to revised pricing, revised production timing, and written confirmation by both parties.
Nothing in these terms excludes or limits any mandatory consumer right or remedy that cannot lawfully be excluded or limited under applicable law.
13. AFTER-SALES SUPPORT
The Seller provides a 14-day post-delivery support period starting from the date of delivery. During this period we are available for: reasonable consultations on care and use, clarification on delivery-related questions, guidance on minor settling or unpacking questions, and where applicable, the possibility of ordering replaceable parts or components.
After-sales support is not a warranty extension and does not create rights beyond those stated in the signed Agreement and applicable law.
Support requests: studio@maryeefi.com or WhatsApp / Telegram where contact details have been provided. For formal claims, please always use email.
14. REPLACEABLE PARTS AND MODULES
Where technically feasible and commercially available, the Seller may offer replacement elements or additional components. Availability depends on the model, approved configuration, material and cover selection, and production availability at the time of request. Replaceable part requests outside warranty coverage will be quoted separately.
15. CARE AND USE
Follow the care instructions provided with your sofa or published at maryeefi.com/care. Improper care, harsh cleaning products, unauthorised repair, poor storage conditions, or misuse may void warranty eligibility.
16. HOW WE REVIEW CLAIMS
After receiving a claim or warranty request, the Seller will: acknowledge receipt, request further evidence if needed, review the issue internally and where necessary with our production partner, and propose a reasonable remedy or next step. We aim to acknowledge all claims within 3 business days. Resolution timing may vary depending on the nature of the issue, logistics, and evidence provided.
MARYEEFI DESIGN LIMITED · Reg. No. 79875400 · Hong Kong SAR