1. Who We AreMARYEEFI DESIGN LIMITED
Company Registration No. 79875400
Unit 1603, 16th Floor, The L. Plaza,
367–375 Queen's Road Central,
Sheung Wan, Hong Kong SAR
Email:
studio@maryeefi.comWe are the data controller in respect of personal information collected in connection with our products and services.
2. What Personal Information We CollectWe collect personal information that you provide to us directly or that arises in the course of our business relationship. This may include:
Identity information: full legal name, passport details or national ID number where required for contract purposes.
Contact information: email address, phone number, WhatsApp or Telegram contact details.
Address information: residential or business address, delivery address, and any access-related details provided for delivery coordination purposes.
Order and project information: sofa configuration, selected materials, dimensions, print direction, approved specifications, and other details confirmed in Appendix A to your Purchase or Design Agreement.
Payment information: we do not store card details. Payment amounts, currency, and transaction references may be recorded for accounting and contract purposes.
Communication records: emails, messages, and written correspondence exchanged in connection with your enquiry, order, project, claims, or support request.
Claims and warranty information: photographs, videos, descriptions of issues, and related evidence submitted in connection with delivery claims or warranty requests.
3. How We Collect Personal InformationWe collect personal information:
- directly from you when you contact us by email, WhatsApp, Telegram, or through our website;
- when you sign a Purchase Agreement or Design Agreement and Appendix A;
- during the delivery coordination process through our logistics partners;
- when you submit a claim, warranty request, or after-sales support enquiry;
- through our website when you browse or make an enquiry.
4. How We Use Your Personal InformationWe use your personal information for the following purposes:
To fulfil our contractual obligations: processing your order, coordinating production, arranging delivery, managing claims and warranty requests, and providing after-sales support.
To communicate with you: sending project updates, delivery coordination messages, QC confirmations, and responding to your enquiries.
To comply with legal obligations: maintaining records required under Hong Kong law, including the Companies Ordinance and applicable tax regulations.
To protect our legitimate interests: enforcing our contractual rights, preventing fraud, maintaining the security of our systems, and resolving disputes.
For portfolio and promotional purposes: where you have not requested confidentiality in writing, we may use non-personal project visuals (renders, photos of completed sofas) for our portfolio, website, and social media. We will not identify you personally in such materials without your consent.
We do not use your personal information for automated decision-making or profiling.
5. Legal Basis for ProcessingWhere applicable data protection law requires a legal basis for processing, we rely on the following:
- Performance of a contract — processing necessary to fulfil your order, design project, or delivery arrangement;
- Compliance with a legal obligation — where we are required to retain records under applicable law;
- Legitimate interests — where processing is necessary for our legitimate business interests, including record-keeping, fraud prevention, and portfolio use, provided these interests are not overridden by your rights;
- Consent — where we ask for your consent for a specific purpose, such as marketing communications.
6. Who We Share Your Information WithWe share personal information only where necessary:
Logistics partners: delivery address, contact details, and order reference are shared with our logistics partners solely for the purpose of coordinating and completing delivery of your order.
Production partners: order specifications confirmed in Appendix A are shared with our manufacturing partner in Foshan, China, for production purposes. No unnecessary personal data is shared.
Professional advisers: lawyers, accountants, or other advisers where necessary for legal or financial purposes, subject to confidentiality obligations.
Regulatory or legal authorities: where we are required to disclose information by applicable law, court order, or regulatory authority.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. International TransfersMARYEEFI is incorporated in Hong Kong SAR. Your personal information may be processed or accessed in Hong Kong and in China (in connection with production coordination). Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place consistent with applicable law.
If you are located in the European Union or European Economic Area, please note that such transfers may occur to countries that do not have an adequacy decision from the European Commission. In such cases we rely on appropriate safeguards or applicable derogations under GDPR.
8. How Long We Keep Your InformationWe retain personal information for as long as necessary for the purposes described in this Policy and to comply with our legal obligations:
- Contract records (Agreements, Appendix A, payment records): minimum 7 years from the date of the Agreement, in accordance with Hong Kong limitation and tax requirements;
- Delivery and claims records: 3 years from the date of delivery or resolution of the claim;
- General correspondence: 2 years from the date of last communication, unless related to an ongoing matter;
- Portfolio visuals: indefinitely, unless you request removal in writing.
When personal information is no longer required, we will delete or anonymise it securely.
9. Your RightsDepending on your location and applicable law, you may have the following rights in respect of your personal information:
- Access: the right to request a copy of the personal information we hold about you;
- Correction: the right to request correction of inaccurate or incomplete information;
- Deletion: the right to request deletion of your personal information, subject to our legal retention obligations;
- Restriction: the right to request that we restrict processing of your information in certain circumstances;
- Objection: the right to object to processing based on legitimate interests;
- Portability: the right to receive your personal information in a structured, commonly used format (where applicable);
- Withdrawal of consent: where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at
support@maryeefi.com. We will respond within a reasonable timeframe and in any event within 30 days.
10. Cookies and Website DataOur website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site. A separate Cookie Policy or cookie consent notice will be displayed where required by applicable law.
11. SecurityWe take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Communication by email, WhatsApp, or Telegram carries inherent security limitations — for sensitive matters we recommend using email.
12. Third-Party LinksOur website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
13. Changes to This PolicyWe may update this Privacy Policy from time to time. The version effective on the date of your signed Agreement applies to your order. The current version is always available at
maryeefi.com/privacy_policy_clients with the effective date and version number clearly stated.
14. Contact and ComplaintsFor any questions about this Privacy Policy or how we handle your personal information:
MARYEEFI DESIGN LIMITED support@maryeefi.com Unit 1603, 16/F, The L. Plaza,
367–375 Queen's Road Central,
Sheung Wan, Hong Kong SAR
If you are located in the European Union and believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with your local data protection supervisory authority.
MARYEEFI Design Limited · Reg. No. 79875400 · Hong Kong SAR